💰 Refund Policy — Alkhalawia Store

Last Updated: 13-10-2025

At Alkhalawia Store, your satisfaction is our priority. This Refund Policy explains the conditions under which you may request a refund or exchange for products purchased on our website https://alkhalawia.com.

1. Eligibility for Refund

You may request a refund if:

  • The product is defective, damaged, or incorrect.
  • The product is unused and in its original packaging.
  • The refund request is made within 7 days of receiving the order.

Note: Customized or personalized products are not eligible for refunds unless they are defective or damaged.

2. Refund Process

  1. Contact us via email at [info@alkhalawia.com] with your order number and reason for the refund.
  2. Provide photos of the product if it is damaged or defective.
  3. Upon approval, return the product to the address provided by our support team.
  4. Refunds will be processed to the original payment method within 14 business days of receiving the returned item.

3. Exchanges

  • If you wish to exchange a product for another, please contact us within 7 days of delivery.
  • The same conditions for eligibility (unused, original packaging) apply.
  • Any price difference will be adjusted at the time of exchange.

4. Shipping Costs

  • Customers are responsible for return shipping costs unless the product is defective or incorrect.
  • Delivery fees for the original order are non-refundable, unless the return is due to an error from Alkhalawia Store.

5. Contact Us

For any questions regarding refunds or exchanges, please contact us:
📧 info@alkhalawia.com
🌐 https://alkhalawia.com