🚚 Delivery Information — Alkhalawia Store

Last Updated: 13-10-2025

At Alkhalawia Store, we aim to deliver your orders quickly and safely across the Kingdom of Saudi Arabia.
Below you’ll find all details related to our delivery process.

1. Delivery Coverage

We currently deliver to all major cities and regions within the Kingdom of Saudi Arabia, including Riyadh, Jeddah, Dammam, Makkah, Madinah, and more.
If your location is outside standard delivery zones, please contact us before placing your order.

2. Delivery Time

  • Standard Delivery: Orders are usually delivered within 2–5 business days inside major cities.
  • Remote Areas: Delivery may take up to 7–10 business days depending on the courier.
  • Pre-Order or Customized Products: May require additional processing time, which will be communicated before dispatch.

Note: Delivery times may vary during public holidays or promotional periods.

3. Shipping Fees

  • Delivery fees are calculated automatically at checkout based on your location and order weight.
  • Free shipping may be offered for orders above a certain amount — please refer to current promotions on our website.

4. Delivery Process

Once your order is confirmed and payment is received:

  1. You will receive a confirmation email or SMS with your order details.
  2. When your order is shipped, a tracking number will be sent to you to follow your shipment status.
  3. Our courier partner will contact you prior to delivery to ensure smooth handover.

5. Delivery Delays

While we strive to deliver on time, delays may occur due to:

  • Incorrect or incomplete address information.
  • Courier or logistics issues.
  • Weather conditions or public holidays.

If your order is delayed beyond the expected timeframe, please contact us at [your-email@alkhalawia.com] and we will assist you promptly.

6. Damaged or Missing Items

If your order arrives damaged or incomplete:

  • Please notify us within 24 hours of receiving your package.
  • Include photos of the damaged items and packaging for faster resolution.
  • We will replace or refund the affected items in accordance with our Return Policy.

7. Contact Us

For any questions about shipping or delivery, please reach out to us:
📧 [info@alkhalawia.com]
🌐 https://alkhalawia.com